Return & Refund Policy

Effective Date: September 6, 2026 Last Updated: September 6, 2026

Thank you for shopping at www.thedextras.com. We want you to be happy with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 14 days from the date you receive your item to request a return or exchange. After 14 days, we are unable to offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused and in the same condition that you received it
  • In the original packaging, with all tags, labels, and accessories included
  • Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items are not eligible for return or refund, except where required by law:

  • Final sale or clearance items (marked as such at checkout)
  • Gift cards
  • Personal care or hygiene items (if applicable)
  • Items that are damaged, worn, or missing original packaging due to customer use

3. How to Start a Return

To initiate a return or exchange:

  1. Contact us at [insert return email, e.g., returns@thedextras.com] with your order number and reason for return.
  2. We will review your request and, if approved, provide instructions and a return address.
  3. Pack the item securely in its original packaging and ship it to the address provided.
  4. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

Please do not send items back to us without first requesting a return. Items returned without prior authorization may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs, unless:

  • The item arrived damaged or defective
  • You received the wrong item
  • The return is due to our error

In these cases, we will cover return shipping or provide a prepaid label.

5. Exchanges

We’re happy to exchange an item for a different size, color, or product of equal value, subject to availability:

  • Follow the same process as a return (Section 3) and let us know you’d like an exchange rather than a refund.
  • If the replacement item costs more, we will contact you to collect the price difference. If it costs less, we will refund the difference to your original payment method.
  • Exchanges are subject to stock availability. If the item you want is unavailable, we will offer a refund instead.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
  • Original shipping fees (if any were charged) are non-refundable, except in cases of our error, damaged items, or defective products.
  • If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at [insert contact email].

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery at [insert contact email] with your order number and photos of the issue. We will arrange a replacement, exchange, or full refund at no additional cost to you, including return shipping.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often processing time before a refund shows up.
  4. If you’ve done this and still have not received your refund, please contact us at [insert contact email].

9. Cancellations

Orders may be canceled for a full refund if the request is made before the order has shipped. Once an order has shipped, it must go through the standard return process outlined above.

10. Contact Us

For any questions about returns, exchanges, or refunds, please reach out to:

Email: info@thedextras.com Website: www.thedextras.com Mailing Address: 30 North Gould Street, STE R, Sheridan, Wyoming 82801, United States