Shipping Policy

Effective Date: September 6, 2026 Last Updated: September 6, 2026

Thank you for shopping at www.thedextras.com. This Shipping Policy explains how we process and ship orders, expected timeframes, and costs.

1. Shipping Destinations

We currently ship to addresses within the United States and Canada. If you are located outside of these regions, please contact us at [insert contact email] to check whether shipping arrangements can be made.

2. Order Processing Time

All orders are processed within 5–7 business days after payment confirmation. Processing time refers to the time it takes us to prepare, pack, and hand off your order to the shipping carrier — it does not include transit time.

• Orders are not processed or shipped on weekends or public holidays.
• During high-volume periods (e.g., sales events, holidays), processing may take slightly longer. We will notify you of any significant delays.
• You will receive a confirmation email with tracking information once your order has shipped.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery location. The exact shipping cost will be displayed before you complete your purchase, so you’ll always know the total cost upfront.

4. Estimated Delivery Times

Delivery times are estimates provided by our shipping carriers and begin after your order has been processed and shipped:

Total estimated time from order to delivery = processing time (5–7 business days) + transit time above.

Please note these are estimates, not guarantees. Delivery times may be affected by weather, customs, carrier delays, or other circumstances beyond our control.

5. Shipping Carriers

We ship using trusted carriers, which may include USPS, UPS, FedEx, or Canada Post, depending on your location and the shipping method selected at checkout.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package directly through the carrier’s website. If you have not received tracking information within 7 business days of placing your order, please contact us.

7. International Orders (Canada)

For orders shipped to Canada:

• Any customs duties, import taxes, or brokerage fees are the responsibility of the customer and are not included in the shipping cost or product price.
• Delivery times may vary depending on customs processing in Canada, which is outside of our control.
• We are not responsible for delays caused by customs clearance.

8. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [insert contact email] — we will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing.

9. Lost or Stolen Packages

If tracking shows your package was delivered but you have not received it:

1. Check with neighbors or household members.
2. Contact the shipping carrier directly using your tracking number.
3. Contact us at [insert contact email] so we can assist in filing a claim with the carrier.

We are not responsible for packages confirmed as delivered by the carrier but lost or stolen after delivery, though we will do our best to help resolve the issue.

10. Damaged Items in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at [insert contact email] with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our [Return & Refund Policy].

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations before your order enters processing. Once an order has been processed or shipped, it must follow our standard return process.

12. Contact Us

If you have any questions about shipping, please contact us at:

Email: info@thedextras.com Website: www.thedextras.com Mailing Address: 30 North Gould Street, STE R, Sheridan, Wyoming 82801, United States